Stuck? Just ask FRIDAY.
FRIDAY is the help assistant inside Sites and Donors, and it launches with Members, Boards and Sales. Ask a question in plain words and get a straight answer from the 2Labs help articles, with the sources shown so you can check. If FRIDAY can’t help, a real person is one click away.
Help that already knows the product.
FRIDAY answers from the 2Labs help library only, shows which articles each answer came from, and hands the conversation to the 2Labs team whenever you ask.
Hi! I’m FRIDAY. Ask me anything about Sites, and I’ll answer from the help library and show you where the answer came from.
Answers you can check
Every answer lists the help articles it used. Click one to read the full steps.
Knows where you are
FRIDAY sees which screen you have open, so it suggests the questions people usually ask there and favours articles written for that screen.
A person, when you want one
Click Talk to the 2Labs team and the conversation goes to us by email. We see your questions, FRIDAY’s answers and the screen you were on, so you don’t repeat yourself.
Why it’s different from a chatbot.
It sticks to the facts
FRIDAY answers only from the help articles we write and check against the tools. If the articles don’t cover it, FRIDAY says so instead of guessing.
It shows its sources
No mystery answers. Each reply links to the articles behind it.
It gets better with your feedback
A thumbs up or down under every answer tells us what to fix. A new or corrected article reaches FRIDAY without waiting for a new release of the tool.
Your details stay out of the question
Email addresses, phone numbers, long numbers and postal codes are masked before a question is processed.
One help assistant, tuned to each tool.
The same help library underneath, so the answers match what’s on screen.
| Tool | Who FRIDAY helps | What it covers |
|---|---|---|
| Sites | Site admins and editors | Editing with the assistant, publishing, approvals, branding, SEO, connecting Donors and Members |
| Donors | Charity staff | Gifts, receipts, year-end, recurring giving, Stripe, imports, merging contacts |
| Members Coming soon | Association staff | Dues, renewals, events, cards, forms, reports, Stripe |
| Boards Coming soon | Directors and board staff | Agendas, board packs, minutes, actions, the director register, records |
| Sales Coming soon | Sellers and small sales teams | Deals and stages, next steps, voice notes, stall nudges, imports, reports |
Questions about FRIDAY
Is FRIDAY a person?
No. FRIDAY is an AI help assistant. When you’d rather talk to a person, click Talk to the 2Labs team and we’ll reply by email.
Where do FRIDAY’s answers come from?
Only from the 2Labs help articles. Each answer shows which articles it used. If the articles don’t cover your question, FRIDAY says so.
What happens to my questions?
Questions and answers are kept for 12 months to help us improve the help articles, with email addresses and phone numbers removed. You can see your own history inside the tool.
Does FRIDAY change anything in my account?
No. FRIDAY explains how to do things. It doesn’t click buttons or edit your data.
Is there a limit on questions?
There is a fair-use limit of 100 questions a day per person, which is plenty for normal use.
What does FRIDAY cost?
Nothing extra. FRIDAY is included free with your 2Labs tool.
Does FRIDAY work in French?
Not yet. FRIDAY works in English only for now.
FRIDAY comes with the tool.
It is included at no extra cost in Sites and Donors, and it launches with Members. Nothing to switch on and nothing extra to pay.